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PRIVACY POLICY 

 

Noah & Friends Pet Boutique takes the privacy of its customers and clients extremely seriously and complies to all aspects of the European Union’s General Data Protection Regulation (GDPR) 2018.

Once we have received your Personal Data, we use strict procedures and security features to try to prevent unauthorized access.

We only hold Personal Data when it is provided by the individual concerned.

We never sell, rent, or share your details without your consent. The data that we hold only includes personal information that you have voluntarily provided; for instance, a contact method such as phone number or email.

By visiting our website, using our services and corresponding via any means (voice, email, text, written), you agree to your personal information being collected and used in the manner set out in this Privacy Notice as updated from time to time.

If you have any requests concerning your personal information or our policies and procedures, please contact us at info@noahandfriends.shop​

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WHAT PERSONAL INFORMATION IS COLLECTED

We collect Personal Data, including Device Date and Order/ Account Information. When we use the term “Personal Information” in this Privacy Policy, we are referring to both about Device Information as well as Order/ Account Information.

Order/ Account Information is any information we receive, collect and store that you voluntarily enter onto our website, or provide us in any other way. It refers to personally identifiable information. It includes name, phone number(s), physical address(es), email address, pet(s) info, payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. The aforementioned list is not exhaustive.

In addition, we collect Device Data including, but mot limited to, information about your web browser, IP address, time zone, and some of the cookies that are installed on your device, info about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our site.

Login and password are also among the information collected.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

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CONTROLS FOR DO-NOT-TRACK FEATURES

Please note that we do not alter our site’s data collection when a Do-Not-Track ("DNT") feature or setting is activated on your browser, in absence of uniform technology standards for recognising or implementing DNT signals. ​

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COOKIES

See Cookie Policy.

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HOW WE USE YOUR INFORMATION

We collect such Non-personal and Personal Information, which we use in a number of ways, including:

  • ​Deliver and facilitate delivery of services to the user

  • Fulfil and manage your orders

  • Provide you with ongoing customer assistance and technical support, help deal with your enquiry or request

  • Facilitate account creation and authentication and otherwise manage user accounts, including order history, wishlist, preferences and other

  • Provide information about our products and services, including marketing and promotional communications

  • Seek ideas and feedback, via research or surveys

  • Create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide, analyse and improve our respective services; 

  • Comply with any applicable laws and regulations.

  • Notify you about changes to our Service

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HOW DO WE COMMUNICATE WITH VISITORS?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, messages (text or via messaging apps), and postal mail.
 

THIRD PARTIES

We never sell, rent or share your details The only time your information is shared with other organisations is:

  • Where you have given your permission

  • When we are obliged to do so by law

  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

  • Vendors, consultants ad other third-party service providers (e.g. courier companies)

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YOUR RIGHTS

You have the right to request access to the personal information we collect from you, details about how we processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. 

To exercise any of the rights above please write to us at support@noahandfriends.shop

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INFORMATION FROM MINORS

We do not knowingly collect data from or market to children under 18 years of age. 

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DATA STORAGE AND SECURITY

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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ONLINE SECURITY

No transmission via the internet is wholly secure. Any information you choose to send to us is carried out at your own risk. We urge you to safeguard your data by protecting your computer with anti-virus software and ensuring your data is being transmitted securely.

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FINANCIAL DETAILS

We do not retain credit card or banking details. Instead, these are transferred to secure payment methods for the purpose of collecting and recording payments.

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LINKS TO EXTERNAL WEBSITES

Our website may contain information linked to or provided by other organisations. They are outside of our control and not covered by this Privacy & Security Policy. These sites may have a privacy notice which differs from our own. We do not accept any responsibility or liability for such privacy policies.

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PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Last Update December 2024

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